Privacy Policy

Easy Read Privacy Policy

 Our Privacy Policy

This page tells you how Mainstay DRP looks after your information.

👋 Who we are

We are Mainstay DRP.
We help adults with a learning disability and/or autism to live full lives.

📋 What information we collect

When you use our website, we may collect:

  • Your name and contact details (if you fill in a form).
  • Information about how you use the website (like pages you visit).
  • Cookies – small files that help the website work better.

💡 Why we use your information

We use your information to:

  • Answer your questions.
  • Share news, events, and updates (if you ask us to).
  • Make our website better.
  • Keep to the law.

🔒 Keeping your information safe

  • We keep your information safe and private.
  • We will never sell your information.
  • Sometimes we share information with trusted helpers (like website companies), but only when needed.

⏳ How long we keep it

We only keep your information for as long as we need it. Then we delete it safely.

🍪 Cookies

Cookies help our website remember your choices (like text size).
You can turn cookies off in your browser if you want.

✅ Your rights

You can ask us to:

  • Show you the information we have about you.
  • Fix any mistakes.
  • Delete your information (in some cases).
  • Stop using your information.

📞 Talk to us

If you have questions, please contact:

Mainstay DRP
2 Cumulus Heights

Ballyvange

Downpatrick

BT30 6WT

Email: hello@mainstaydrp.org
Phone: 028 4461 7184

If you are unhappy, you can also talk to the Information Commissioner’s Office (ICO): www.ico.org.uk.

Full Privacy Policy

Privacy Policy

Last updated: September 2025

Mainstay DRP is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and store your information when you visit our website or get in touch with us.

  1. Who We Are

Mainstay DRP is a registered charity based in Downpatrick, Northern Ireland. We support adults with a learning disability and/or autism through residential care, supported living, Day & Evening Opportunities, short breaks, and community-based enterprises.

Our values of Empowerment, Community, Purpose, Ability, and Compassion guide how we handle your information responsibly and with care.

  1. Information We Collect

We may collect the following information when you use our website:

  • Personal details you provide via forms (e.g., your name, email address, phone number).
  • Information about your use of the website (e.g., IP address, browser type, pages visited).
  • Cookies to help us improve your experience (see Section 6).

We do not collect sensitive personal data (such as health information) through the website unless you choose to share it with us directly.

  1. How We Use Your Information

We use your information to:

  • Respond to enquiries or requests for support.
  • Process volunteering or donation enquiries.
  • Share news, events, or updates (if you subscribe to our mailing list).
  • Improve our website and services.
  • Meet our legal and regulatory obligations.

We will only use your personal data where we have a lawful basis, such as your consent, a contractual need, or a legal requirement.

  1. Sharing Your Information

We will never sell your personal data. We may share information only when necessary:

  • With trusted service providers who help us operate the website or manage communications.
  • If required by law, regulation, or safeguarding concerns.

Any third-party providers must keep your information secure and only use it for agreed purposes.

  1. How Long We Keep Your Data

We will only keep your personal information for as long as it is needed for the purposes outlined in this policy, or to meet legal and regulatory requirements.

  1. Cookies

Our website uses cookies to:

  • Remember your preferences (e.g., accessibility settings).
  • Help us understand how the site is used so we can improve it.

You can control or disable cookies through your browser settings.

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to your information.
  • Ask us to delete your data (in certain circumstances).
  • Withdraw your consent (if processing is based on consent).
  • Object to certain uses of your data.

To exercise these rights, please contact us at the details below.

  1. Contact Us

If you have any questions about this policy or how we use your data, please contact:

Mainstay DRP
2 Cumulus Heights

Ballyvange

Downpatrick

BT30 6WT

Email: hello@mainstaydrp.org
Phone: 028 4461 7184

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.