Frequently Asked Questions
Calm, quiet, sensory-friendly hairdressing…
We know that visiting a salon can feel unfamiliar or overwhelming for some people.
Silent Cuts offers sensory-aware, low-pressure hair appointments with flexible support to help you feel comfortable.
This page answers some common questions about appointments, support and what to expect at Silent Cuts.
Need help booking?
Book online at a time that suits you, or call or text us if you have any questions or need a little help.
Quick Questions
Do I need a diagnosis?
No. Silent Cuts is open to anyone who would prefer a quieter, calmer appointment.
Do I have to talk?
No. You can choose a quiet appointment with minimal conversation.
Can someone come with me?
Yes. Parents, carers or support persons are welcome.
Can I book a quiet or private appointment?
Yes. We offer quieter appointments and one-to-one options.
Can you adapt the appointment to my needs?
Yes. We tailor appointments, including breaks, pacing and sensory adjustments.
Appointments
Who are Silent Cuts appointments suitable for?
Silent Cuts is open to anyone who would prefer a quieter, calmer or more supportive hair appointment.
Many of our clients are autistic people, people with learning disabilities, or people with sensory sensitivities, anxiety, dementia or other additional needs. However, you do not need a diagnosis or specific support need to use the salon.
Some people simply prefer a quieter environment, a quiet appointment, or a more relaxed approach to hairdressing. Others value having a space where they can take their time, take breaks if needed, and feel comfortable being themselves without worrying about judgement.
We also offer familiarisation visits, where you can meet the stylist, explore the salon and feel comfortable before having a haircut.
Do I have to talk during my appointment?
No, you don’t have to talk. Some people enjoy conversation, and others prefer quiet appointments. Both are completely okay. We can keep conversation to a minimum if you prefer.
Can someone come with me?
You are welcome to bring anyone who supports you, such as a parent, carer, support worker, family member or trusted companion.
What if I feel anxious?
We understand appointments can feel overwhelming. We will work at your pace, offer breaks where needed and support you in a calm, low-pressure way.
Do I have to sit in the salon chair?
No. We can offer flexible seating or standing options and adapt appointments where possible.
How do you understand my sensory needs?
When you book your appointment, we’ll send you a short form by email so you can let us know anything that would help you feel comfortable.
We tailor each appointment to your individual needs. This can include quieter appointments, reduced conversation, flexible seating, movement breaks, additional time, and access to sensory aids and comfort items such as a weighted blanket, bubble lamp and other resources that may help you feel comfortable.
Sensory Support
Can I prepare for my visit in advance?
Yes. If it helps, you can watch our short preparation videos to see the salon in Downpatrick, the people and what happens during appointments before you arrive. What to expect
Are you an autism-friendly hair salon?
Yes. We can offer breaks and go at a pace that feels comfortable for you. If you think you may need extra time or frequent breaks, a private one-to-one appointment may be the best option. If you’re unsure, please get in touch and we’ll help you find what works best.
Can I bring support aids?
Yes. You’re welcome to bring anything that helps you feel comfortable during your appointment.
Can I take breaks during my appointment?
Yes. We can offer breaks and go at a pace that feels comfortable for you.
If you think you may need more time or frequent breaks, a one-to-one appointment might be a better option. If you’re unsure, please get in touch and we’ll help you find what works best.
Can I visit the salon before booking a haircut?
Yes. We currently offer familiarisation visits for children who may benefit from getting to know the salon before having a haircut.
These visits usually take place over a short series of sessions (typically four visits), allowing children to meet the stylist, explore the space and become comfortable at their own pace.
Please get in touch if you would like to discuss whether a familiarisation visit would be suitable.
How do you understand my sensory needs?
When you book your appointment, we’ll send you a short form by email so you can let us know anything that would help you feel comfortable.
Services
What services do you provide?
We provide wash, cut and blow-dry or a haircut.
Do you offer hair colouring?
Currently, Silent Cuts offers wash, cuts and blow-dries and supportive appointments. Please contact us to discuss any specific requests
What happens during a one-to-one appointment?
A one-to-one appointment is a private, sensory-friendly haircut session. These appointments take place with no other clients in the salon, providing a fully private environment.
It allows extra time (1 hour or 1 hour plus depending on service), creating a calmer environment with more flexibility to go at your own pace.
What happens during a familiarisation visit?
A familiarisation visit allows someone to visit the salon before having a haircut. It can help people become comfortable with the space, stylist and equipment at their own pace.
Booking & Pricing
Do I need a diagnosis to book?
No. Silent Cuts is open to anyone who would prefer a quieter, calmer or more supportive hair appointment.
Can I book a quiet haircut?
Yes. Silent Cuts offer quieter appointments and low-pressure environments where possible.
These are available on Monday, Tuesday and Saturday.
On Thursdays and Fridays, quiet appointments are available by booking both stylists together as a group booking.
Can I book a private haircut?
Yes, Silent Cuts offer private appointments, you can book a private appointment online or contact us directly if you need help arranging the most suitable appointment.
These are available on Monday, Tuesday and Saturday.
On Thursdays and Fridays, private appointments are available by booking both stylists together as a group booking.
How much does a haircut cost?
Prices vary depending on the type of appointment. Current pricing is available through our booking system or by contacting us.
Can I make a group booking?
Yes. Group bookings are available on Thursdays and Fridays, when two stylists are working. This allows two people to have their appointments at the same time.
You can select the group booking option through Fresha or contact us if you need help arranging your appointments.
If your group needs one-to-one appointments, please contact us directly to arrange these, as they cannot be booked as a group online.
Accessibility
Is the salon accessible?
There is currently a small step at the entrance. We are working to improve accessibility and are seeking funding to install a wheelchair ramp.
If you have any access needs, please get in touch before your appointment, and we will do our best to support you.
Where can I park if I have a Blue Badge?
If you have a blue badge, you can park in the pedestrian zone outside the salon.
Location & Contact
Where is Silent Cuts located?
Silent Cuts is located at 11 Scotch Street, Downpatrick, County Down, Northern Ireland, BT30 6AQ.
There is how to find us video on this page
Is there a car park nearby?
Yes. The closest car parks are Scotch Street and Church Street. If you have a blue badge, you can park in the pedestrian zone outside the salon.
How do I contact Silent Cuts?
You can contact us:
- by email (silentcuts@mainstaydrp.org)
- phone/text (07592 522848)
- through our website contact form
- Through Facebook Messenger, Instagram and WhatsApp
Not sure which service is right for you?
That’s okay. Some people need extra time, extra support and help. Others want a quiet, easy cut. We’re here to work with you and we’ll help you decide what feels most suitable.
Pay It Forward Fund
A haircut shouldn’t cost more just because someone needs extra support.
For some people, having a haircut can take a little longer. They may need time to become familiar with the salon, a private appointment, sensory adjustments or the flexibility to pause and take a break.
The Pay It Forward Fund helps us provide this additional time and support without passing the full cost on to the customer.
Your donation helps provide: